Southwest Airlines only allowed Duff Watson and his children back on board after he’d deleted his tweet.
1. Duff Watson complained on Twitter when his children were refused priority boarding. Southwest Airlines then removed him and his family from the flight until he deleted the tweet.
Watson was travelling from Denver to Washington with his two young daughters when a check-in attendant refused to allow the girls to board with him in the priority queue.
“I thought she was very rude and wanted to complain to customer service, so I asked her: ‘Can I get your last name?’” Watson told ABC News.
“She told me: ‘You don’t need my last name for anything’. I tweeted something like, ‘Wow, rudest agent in Denver. Kimberly S, gate C39, not happy @SWA.’”
2. After Watson boarded the plane, his name was announced over the tannoy and he was told to “exit the flight immediately”. At the gate, the attendant Watson told him he was a “safety threat” and threatened to call the police unless he deleted his tweet.
Justin Sullivan / Getty
“I was shocked. There was no use of profanity, there were no threats made. How was I a safety threat?” Watson told ABC News. “She [the attendant] watched me as I deleted the tweet. I was taken aback by the situation. My two kids were crying.”
Since the incident, Southwest Airlines has apologised to Duff Watson via email, and offered him a $50 voucher. Watson, formerly an A-list member of the airline, doesn’t feel this makes up for the poor service he received – and plans to donate the voucher to charity.
3. Watson posted this to Twitter following the flight.
Unreal exp. Awaiting resp. from airline. Asked for name of rude gate agent. We board. I tweet. Kids & I pulled off unless I delete. AYKM?
“I was really upset that Southwest has such rude front-line staff members,” Watson said. “I’m not going to fly them again.”